Product Warranty/ Returns

  • Warranty: Masson Medical Manufacturing LLC warrants that this medical device is free from defects in both materials and workmanship, under normal use and conditions, for a period of one (1) year from the original invoice date. Improper use, neglect in care, or modifications of any kind will void all warranties of the product. Masson Medical Manufacturing, LLC, agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge except for shipping, handling, packing, postage, and shipping insurance, which will be the customer’s responsibility. Repairs or replacements are subject to verification of the defect or malfunction and proof of purchase, by the purchaser, as confirmed by showing the model number and serial number on the original dated sales receipt. Any other express or implied warranties, including warranties for merchantability or fitness, are hereby disclaimed. Suitability for use of this medical device for any surgical procedure should be determined by the user in conformance with the manufacturer’s instructions for use. There are no warranties that extend beyond the description.
  • Form in the warranty site: description of problem, date damaged, purchases ID, product serial number located on the wingman on the lower tube, the finger trap apparatus. Same serial number on both. On turn-board located on the base underside of the aluminum frame and on the side of the clamp. Picture upload.